It is currently Mon May 21, 2012 2:41 am
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- Introduction
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Welcome to Managed Service Business Forum
What is this and why? - 2 Topics
- 2 Posts
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Last post by johan
Tue May 11, 2010 9:18 pm
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Welcome to Managed Service Business Forum
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What is Managed Services?
If you're new to Managed Services, this is where you find the answers to what it is, who provides it, who uses it and for what reasons - 1 Topics
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Last post by johan
Thu May 13, 2010 12:34 pm
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What is Managed Services?
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Where do I start?
So, I understand what it is. What's the next step for me to start providing Managed Services? - 1 Topics
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Last post by johan
Fri May 14, 2010 9:49 am
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Where do I start?
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- Business
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Business Models
Anything from providing solutions to providing uptime - 0 Topics
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Business Models
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Risk Management
How do you manage the risks associated with providing warranties and fixed fee services? - 0 Topics
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Risk Management
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Programs
How do you package your services? What's included and what's not? - 0 Topics
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Programs
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Sales
What's your value proposition? How do you differentiate in the market place? How do you use this to support your sales process? - 0 Topics
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Sales
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Marketing
What's your key messages to your clients? What marketing channels do you use? - 0 Topics
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Marketing
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- Technology
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Monitoring Platforms
How do you monitor your clients? What is best practice? - 0 Topics
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Monitoring Platforms
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Service Desk Management
How do you track incidents, etc? - 0 Topics
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Service Desk Management
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Remote Control
How do you manage your clients' environments remotely? - 0 Topics
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Remote Control
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Backup & Restore
How do you ensure appropriate data redundancy and fast recovery times? - 0 Topics
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Backup & Restore
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Automation
How do you automate recurring tasks and work-arounds? - 0 Topics
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Automation
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Process & Work Flow Management
How do you standardise and centralise process and procedures? - 0 Topics
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Process & Work Flow Management
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Reporting
How do you produce report deliverables to prove the value of your service? - 0 Topics
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Reporting
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Billing
How do you ensure accurate and efficient billing of services delivered? - 0 Topics
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Billing
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Integration
How do you make all of these capabilities work together? - 0 Topics
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Integration
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